Will Smith

Review of ACS Benefit Services, Inc.

THE ABSOLUTE WORST company to deal with, period. I...

THE ABSOLUTE WORST company to deal with, period. I spent an hour trying to get a VERY simple question answered. I was misinformed by 2 different reps AND a supervisor. It took a conference call with the 3rd party who handles prior authorizations to finally get a solid answer. KEEP IN MIND, I was calling the plan, the folks who wrote the language of the policy and have it right in front of them, and was still misinformed! WHAT A WASTE!!! If you can at all avoid this company, DO SO! The supervisor finally came back on the line, after assuring me that she was correct and an authorization would be required by this particular group, only to inform me that in fact NO an authorization is not required.... If they can't read a policy just imagine what happens when it comes time to pay your claims.