My sister took my nephew for his birthday, was tol...

My sister took my nephew for his birthday, was told she couldn't make reservations. They went, was asked was this their first time and she told them yes. She was told, due to COVID, there is a cover charge for adults, over the age of 21 of $10.00 and they never told her she had to go over and put her name on the wait list after she paid. So after waiting 20 mins, she happen to go and ask how will they contact her when its her turn. They then took her number and said she'll be called. Considering she wanted to do something nice for his bday, even though it was a 2 hour wait, she opted to wait. However, they were waiting for well over 2 hours. She went to let them know that she was waiting well over that time and cam she get her money back?!? She was told "She waited that long, so No she couldn't get her money back!" After she left and get onto the main road, they called to tell her that her table was ready. Poor Service... Just ridiculous to me. If they taking people money for a cover charge, then you should have your table at your promised time. They need to work on their customer service...