If I could give a zero rating, I would. Recently, ...

If I could give a zero rating, I would. Recently, my sister-in-law visited Baxter and worked with Graham. It was her first time buying a car at a dealership. Did they make a horrible impression or what. During their negotiations, they agreed on a 2016 Chrysler 200 and added 3 warranties for about $14,900. In addition to that, she paid approximately $6,000 cash and traded in her car for approximately $500. She signed the paperwork for the loan and went on her way. After reviewing the paperwork, it was found that she actually signed a LOAN for approximately $19,000. She went back to the dealership to attempt to correct this problem but what was done was done. They refused to honor what had been agreed upon. Now, I understand that she should have read over the details before she signed. However, the details had been reiterated multiple times. Now, she is forced to either trade this car back to Baxter so that Baxter will cancel the loan and lose out of $6000 cash and her previous car, or keep the car and the loan that she never intended on incurring. This is the reason why people distrust car salesmen. I could not discourage anyone enough to stay away from Baxter. You have lost my future business and the future business of many of my family members.