elvedin hrustic Review of Jaguar Land Rover of Seattle
Bought new vehicle here and buying experience was ...
Bought new vehicle here and buying experience was great. But after purchasing vehicle service is no stars at all. There was several color choices but white I liked the best, but on this particular one left front quarter panel was miss maligned and was told that will be taken care off, 10 minutes off work by sales guys opinion. Then I was told that I will get a call in couple days to schedule and have it fixed. Never happened called several times and left message but no calls back.
Was told I get maintenance free for 5 years or 60K miles. Which I did research before buying vehicle and sounded good deal so I took it.
Just before 10 000 miles instrument panel was warning me to do vehicle maintenance (oil change).
So I called again to schedule for maintenance and was given date and time to come in.
After I came in I was told that my vehicle suppose to have oil change every 16K miles. After I told person that is BS. They finally took it in and told me that they have to call in to verify that my car gets oil change every 10K miles and if that is not the case I will have to pay $680.00 for oil change. Which I responded by taking documents and contacting lawyer about it, that made change their mind immediately. So I asked again to fix that quarter panel again and was told that that takes full day and I will get my car next day all fixed up.
Well guess what, got my car next and oil was changed but that stupid quarter panel was still not fixed. When I asked about it, guy looked at me like that they did me favor by replacing oil.
People please listen up. If your heart is not set on Jag look up other manufacturers, less headache and they do not pull bs like these guys do. And you get loaner doesn't take 24 hours to do simple oil change. Servicing vehicle will be easy and quick. Trust me BMW service is superior to this Jag dealership.
Honest and knowledgeable people.
And another thing, they will clean your car also. I got mine back with dirty rag smears all over it.
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