Updated: I have enjoyed having fiber service and h...

Updated: I have enjoyed having fiber service and haven't had to deal with to many outages. There was a 3 week period where the speed in the entire neighborhood dropped to a snail's pace but Direct responded to complaints pretty quickly to get the service back to normal. The only thing I wish was that they had a little better planning to avoid those problems in the first place. In the three years I've had the service, that's the only time I've been disappointed.