Patricia k Review of VIZIO, Inc.
Bought this tv in June of 2013. From day one this ...
Bought this tv in June of 2013. From day one this tv keeps getting an INTERMITTENT NO SIGNAL which means the tv blacks out for about 4 seconds with sound. This can happen in the first 10 minutes after you turn the tv on or, it can have a NO SIGNAL black out 2 hours after you turn it on. You just never know when this is going to happen. This happens multiple times a day..very annoying. I chatted with so called CUSTOMER SERVICE! I was told to unplug the tv and hold the on/off button for 30 seconds and this should reset the tv and all should be good. HA! It didn't work! So, back online I was and was told they would set up a tv repair appointment (what a joke he was) to repair this issue. He got here 4 days later after the appointment was confirmed on Nov 27 that he would be here on Monday Dec 2nd but, he didn't arrived until Dec 6th. He replaced the motherboard and then sat and watched a video for 30 minutes but he tells them 40 minutes (I guess he gets paid by the minute) and said it was FIXED! He left and I was thrilled for about an hour.. then the NO SIGNAL was back! I called this time and was told that they will not authorize another service call...because the repair man said it was working fine so THEIR HANDS ARE TIED!! I spoke with Tisa (this is the 4th person on the same phone call an hour later) and was told that she would expidite this information to corporate and I would be contacted in the next 48 hours.. Well here it is 4 days later and NOTHING!! I had my cable company come out AGAIN to check their equipment because Vizio said it was the cable company but, all tested out good with the cable. They even connected their tv to all of my equipment and guess what NO SIGNAL ever came up on their tv!! I brought out my SONY just to confirm this VIZIO TV IS DEFECTIVE and guess what... never once did the NO SIGNAL come up. I even changed out cable boxes and still got NO SIGNAL on the VIZIO! But, they insist IT'S NOT THE TV...IT'S MY CABLE COMPANIES ISSUE!! It's not the cable it's this VIZIO TV. I will continue to fight to have this fixed. I am stunned at the WHO CARES ATTITUDE I have received from Vizio. I recommend you think long and hard before you buy from Vizio because this will be the last for me. I can't believe this company is not standing behind their product, like it is impossible to have a defective part. GIVE ME A BREAK! BETTER BUSINESS BUREAU HERE I COME!
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