Brandon Zueger

Review of Wizards of the Coast

Please do not order product online from Wizards/Sc...

Please do not order product online from Wizards/Scalefast!!!

Unfortunately, one of the worst customer service experiences I have had. Ordered product in February with multiple guarantees that product would be delivered by June. Had to reach out to their customer service multiple times just to get updates, to finally receive the product in July. When I first received my order, it was only 1 out of 6 boxes I ordered. Then, I had to reach out to get the rest delivered to me. With no offer of apology or product for terrible service, please stick to your local game store for your buying needs.

Have loved Magic for 26 years, but am sad to see customer service and some business decisions elude their better judgment.