Tanya Barnett

Review of The Ritz Carlton, Pentagon Cit...

My husband and I stayed at the Ritz a few days ago...

My husband and I stayed at the Ritz a few days ago and we were extremely disappointed as our expectations were high.

We checked in after 4pm for an evening offsite event. Our initial room was on the 14th floor which was an "upgrade" as a loyal Marriott Bonvoy member. Upon exiting the elevator, there was an odor that smelled of burnt rubber. We went back to the front desk to notify them and they moved us to a room on the 16th floor. We could still smell the burnt rubber even though it was faint. We reported it again. Because we had to get changed for our event we didn't have time to wait around for another room.

We returned to our room late so we simply crashed and waited to take our showers in the morning. When I was half way lathered up, I noticed a long black strand of hair on the wall of the shower. I called my husband in to make sure I wasn't imagining things. He took a picture of it and we took it to the manager. (Both my husband and I are bald.) They gave us some points for our inconvenience and 2 cups of cappuccino. I will not be staying at the Ritz Carlton in Pentagon City again.