John Shaw

Review of Symantec

This company has absolutely terrible customer serv...

This company has absolutely terrible customer service and the digital id I purchased was non functional/ unusable. They don't care about customers or providing any customer satisfaction. I purchased a Digital ID online. It did not work. I did not use it. Within 1 hour of my purchase, I requested a refund via Symantec's website. I waited 3 weeks for a reply. The response I received was an email from "Nephi" in the Symantec User Authentication Technical Support department. "Nephi" responded by stating that they were going through a 'transition' in the department and apologized for the delay in response. Then, "Nephi" wrote that they don't give refunds because they don't give refunds and closed the email with a "Cheers, Nephi". Obviously, they did not care that the product never worked and I never used it. I have never complained online about anything before, but this lack of service, caring, or even thought is indicative of a crummy company with crummy products and exceedingly crummy customer service (read that as non-existent customer service).