Summary: The hotel staff are entitled and arrogant...

Summary: The hotel staff are entitled and arrogant, but the convention staff is second to none. Just don t book a conference here.

Arrived at the hotel in an Uber for a conference, and their team quickly greeted me to ask if I was checking in. I said no, I m here for a conference.

After a verbal ugh, the rest of the valet/door team looked away. The gentleman that asked if I was checking in quickly told his team that there are people attending the conference and staying offsite.

I felt like an absolute second class citizen attending a conference that my company paid a substantial amount of money to attend. I spoke to many others that missed the deadline for the $212/night rate, and we had to find other accommodations. In fact, many of us rode together in Ubers to the convention.

The convention staff were absolutely phenomenal. While trying to juggle my plate and my briefcase, a member or their team quickly approached me and asked if they could help. I was very stressed out because I had a few minutes to eat, and her assistance really meant the world to me. I didn t get the chance to grab her name, and I regret it. She truly understands service, and represents what the Ritz should be. Honestly, the entire convention team was nothing short of amazing.

It s the general hotel staff that fell flat. I ve stayed at many Ritz properties, and I ve never encountered a staff so rude.

A former employee who worked at the hotel for almost 10 years for the Ritz we met during our stay explained it best:

It s a hotel that constantly instills in its employees heads that they re better than any other resort, and so are their guests. Well, that created a false sense of entitlement that you will meet with a lot of the Ritz s staff unfortunately.