Stayed a few months ago. Nothing worked including ...

Stayed a few months ago. Nothing worked including the remote control. Went to office multiple times the night desk girl was extremely helpful. She finally was going to put us in another room however we decided just to take the working remote from that room. At 8am after 3 phone calls 2 knocks on the door and A maid walking in it was already check out time and we had gotten disturbed multiple times and had very little sleep. We were beyond patient and at check out ony offered 25% off our "next" stay. Apparently the room had changed over even though we didnt change rooms. I expected more considering 5 hours of the stay was constant interruption.