John Brawley

Review of Chapman Auto Plex Scottsdale

I was attempting to purchase a vehicle by email an...

I was attempting to purchase a vehicle by email and phone calls with them, I m in NV and was going to travel there once the deal was finalized. We agreed on a sales price and then all communication slowed down. They didn t process they finance application in a timely matter, didn t let me know the results until I prompted them the next day, and then sent me a hold deposit form late at night but no purchase agreement information. They sent that late the next day, even though I d asked that night for it, as soon as I received it I then contacted the salesman on the phone and let him know I was emailing the hold form, which I did immediately. They later emailed me informing that the vehicle was sold that day, not even a call. They slowed played the entire process and the communication was poor. Once I saw how the communication was going I assumed they were slow selling me to try and get a better deal. Turns out I was probably correct. I m disappointed in the treatment I received post verbal agreement and I wouldn t recommend dealing with them if you want a deal done in a professional and timely manner.