I chatted with Tory today to change the payment me...

I chatted with Tory today to change the payment method on my account not knowing that the payment was already processing. He was awesome. He was proactive and was thinking 10 steps ahead of me. lol. He stopped the payment and allowed me to make a manual payment and then educated me about the 3 bus days needed to change the payment method on the account. The best 6 minutes of my day.