Dylan Davis

Review of Galles Motor Company

Sales department are stereotypical liars and scum ...

Sales department are stereotypical liars and scum of the earth. I received a thieving letter from their sales department with some "urgent news about the severe shortage of quality used vehicles" using the floods in Houston as a scare tactic. Accompanying this letter was an offer to come test drive a new vehicle and receive a $25 prepaid Visa card. I had to get parts down there so I thought I'd see if this was legitimate. The salesman I dealt with was Clint Loveman, I was told "we're out of them today, but we'll mail you one." and I test drove a new Silverado. Never received the prepaid card, as I figured would happen. Just typical car sales scum that give that industry a bad name. A job without having to actually work when you have no skills as a human being. Car sales.

I stopped in a couple weeks ago with a noise in my truck suspension that several other shops could not remedy. The noise was horrendous and getting worse. After two other shops threw parts at it without the noise going away, the service dept at Galles Chevy had it fixed in an afternoon for just over $120 with no parts, just labor, which is indicative of the knowledge the techs have. Bob Foxx was my adviser, and having been a service adviser for a Chevrolet dealer for several years prior, he did a great job providing updates and an explanation as to what was causing the noise.

Turns out the cross member containing the ends of the torsion bars and the rear transmission mounts had become torqued with pressure from miles of off road use and needed to be removed and have a couple washers added to the bolts.

I will be taking any other problematic issues I have, to this dealer.

Edit: Called Galles today for an alignment and ended up having my appointment taken by an operator. It sounded like I interrupted her smoke break, she could care less about even acting remotely interested in why I was calling. I called Marc Casa this time. Like most places in ABQ. One day service is great, next day it's awful.