Do NOT do business with this company. We worked wi...

Do NOT do business with this company. We worked with Amy Taylor and then Kimberly Plourde (who is the owner of this office) when Amy stopped managing our property without any one informing us. They avoided our phone calls and emails for weeks, told us our dishwasher was "a non essential item" when it broke even though our lease states that one will be provided by our landlord, never put a lock on our garage door when we requested one after break-ins in the area (which violates VA landlord-tenant laws), never followed up about move out procedures despite multiple calls/texts/emails, tried to charge us for moving out early though we had written approval AND attempted to withhold our security deposit. When they finally sent the security deposit they mailed it to the wrong address, though we had multiple conversations about where/to who it should be sent. If you are renting/buying from them make sure you get EVERYTHING in writing and be aware of your legal rights. The only way I got anything done was by reminding them that they were violating laws and could be held liable for their actions or lack thereof.