The only reason I'm giving it a 2 stars and not a ...

The only reason I'm giving it a 2 stars and not a 1 is because the sales department and reception are amazing! Mackenzie goes above and beyond. I highly recommend you get in touch with her if you're looking to get a BMW.

The issue is with the Service department. I brought in my BMW i8 bought from another province towed after it broke down only 4 days into me owning it.

Initially told I wouldn't get a loaner car because they didn't have any available and because I didn't purchase the i8 from their dealership but rather another BMW retailer. I had to go back and forth arguing in order for them to give me a loaner car (only after they found out I was planning on upgrading into the newest model in 6 months and potentially getting an X7) - miraculously, there were about 6-7 available to choose from. Took the "best" one which was an X3. Got a call the next day asking for it back saying they sold it. The staff said he prepared me a better car closer to the value. Only to be given an X1 - a vehicle 4-5x less than the value of the i8. When I came by another day, the staff agent that called was surprised I was given the x1 seeing as how he prepared me a better car.

No one seemed to know or could give information into what was wrong with my car. I had to show up in-person each day to get more and more info. Later they said it would be a $10k + 1 month job to replace entire hybrid system. After BMW Canada got involved, it somehow became only a 1 part replacement.

I had authorized an night drive by a manager (never give your consent for this). Later found out it was a technician. I was under the impression it would be "around the block". Turned out my car was driven (I tracked it via the GPS) 100-150km to a school, a shopping centre for several hours before staying at a house in Ajax overnight. They insisted this was normal but clearly it was taken for a joyride and to run errands. They claimed within a few kms they noticed issues. If that's the case, why continue to drive it another 100+km rather than return it to the shop right away?

Long story short, when my car was finally done after 2.5 weeks, it was returned to me very dirty. There was black marks all over my beige interior, there was candy wrappers inside the car and in the trunk, the fuel was used up and the battery was empty - they didn't even return the car refueled or recharged. Exterior was dirty as well. In additional, the car's GPS was deactivated - I assume before the 2nd night drive so I wouldn't give them an issue. However, I have a 3rd party tracking system in the car.

Despite informing them through their after service form about the above issue, as well as BMW Canada saying they will tell them to contact me, it's been a month and nothing. No call. No apology. No offer to get the car clean or reimburse me for the detailing I had to get.

Needless to say, BMW as a whole lost on another $300k in business as I won't be purchasing the newest i8 or the x7 at year end as I had planned. Even though it's a couple kms away from me, I will be taking my car to get serviced at another bmw location much further away as I just don't trust them.

Remember, this is an i8 we're talking about. Their supposed top of the line car.

Both Aston Martin offered me a vantage to match the price of an i8 and Audi offered the same for their R8 after they found out how I was treated.