Marco Cetina

Review of Hanmer Springs Retreat

The worst customer service ever. The receptionist ...

The worst customer service ever. The receptionist , a short lady, whose attitude was totally unacceptable. She just looked down on me, did never smile and made no eye contact at all while I was trying to explain my request. I just wonder what customer service means to her.This experience completely ruined my wonderful stay at this hotel. Why would you hire staff who are the opposite of hospitable and welcoming?Would never ever come back unless they hire better staff.