I have had this student loan with Uheaa since 2007...

I have had this student loan with Uheaa since 2007 I have made payments as well as had my state taxes as well as mine and my wife s federal taxes back in 2014. The amount that I owed from the beginning was $11,000 and even after they took my taxes in 2014 the balance never seemed to get any lower they claimed it was back up to 11,000. Throughout the years I ve made payment arrangements as well as worked with uheea to pay as much as I could on a monthly basis based on my income. Back in November I started a new job and uheaa asked me to send in all my income information so we could start a new agreement for monthly payments. I sent in a letter from my new job as well as paystubs at least 4 times and the first 3 times they said they didn t get them through fax or email so I sent it one more time and after the 4 time they claimed it was finally in the system. After they received my income verification they sent me the actual agreement so I could start making monthly payments of $5 so I signed the agreement and sent it once again they said 3 times it wasn t in the system and finally the 4th time the agreement was in. I asked on every phone call if I was going to get my taxes taken away and they told me every time that it wouldn t be and that I wouldn t have to worry about the federal taxes being taken away. This all happened from November until January every person I spoke to assured me that since the agreement was in that my taxes would not be taken. Finally I got an email a week in a half ago saying I had been certified and my taxes would be taken from me. I called uheaa and spoke with an agent Dave who really could care less about what I had to say so I asked to speak with a supervisor so I was transferred to a Diana supervisor who had the same attitude. She proceeded to tell me that I was getting my taxes taken away because I never met deadlines for the forms I told her that was not my fault because I sent the forms in multiple occasions and every time they told me that it was not in the system or processed yet. She also said that I had been certified from the very beginning and I told her that wasn t true because multiple agents told me I wouldn t get my taxes taken and now she is saying/changing her story stating no I wasn t certified until January 17 which was after I sent in my agreement so therefore my taxes should not be taken away.