Sarah Clarke-Royfee

Review of Millbrook Resort

We held our wedding here and advise against using ...

We held our wedding here and advise against using this venue for a special event . While services at the hotel and restaurant were generally acceptable, we were highly disappointed with the wedding planner. We wanted to have our dog in our wedding photos, but we were told by the wedding planner that no dogs were allowed on the resort. Within 24 hours of arriving, we had seen at least 6 dogs. So apparently it is ok to take your dog to the Hole in One for coffee, but they are not allowed to be in your wedding photos. We also asked about hiring mountain bikes and were told The bikes we had seen were privately owned. We later found mtb hire advertised on the Millbrook website. In hindsight we should have insisted on a full refund and held our celebration elsewhere. Their wedding planner said we were not entitled to refund, which was incorrect. It would seem that Millbrook never sought advice on their obligations with a frustrated contract, alternatively they knew better, but tried to make us believe we were bound to said contract. Either case reflects poorly on an establishment of this caliber. By the time Millbrook acknowledged that the contract was not binding, our plans would have been difficult to change.