erin padilla

Review of BMW of Murray

So disappointed in this service department! I had ...

So disappointed in this service department! I had my brakes done here a year ago and in one year they are out! BMW corporation guarantees parts for TWO years, but they said it is a dealership by dealership basis of whether or not they will honor that. Dave the service manager would not, and had the audacity to ask if my driving habits had changed! Really??? Then I go out to my car after being there for one week and my entire windshield is cracked, they then tried to blame it on a rock chip which was far from the crack and refused to pay for that as well! To say that they are starting to poison the BMW brand for me is an understatement.