Andrea Grafft

Review of Bonaventure Resort and Spa

We stayed here just a day ago and had the worst ex...

We stayed here just a day ago and had the worst experience with them. The front desk couldn't find our reservation and couldn't help until the reservation people showed up at 9am. Front desk people don't know how to help guest. We get to our building and the elevator was horrible and we got stuck in it and my husband spoke to a maintenance guy who said I need to go reset it and went the other direction. The elevator also smelled like mildew.The room was smelly like mildew, the door hasp was broken and coming out of the door, had to yank or push the door really hard to open or close, the beds were wore out and from the nineties. The TV remote didn't work either. A guest said they are trying to act like a resort, but in reality it's a Holiday Inn. I think the owners need to really walk the place!! The pool, the little walk way was nice and lobby were the only nice things. Never will stay here again!!