Ordered an all-in-one brewing system and accessori...

Ordered an all-in-one brewing system and accessories via the webshop for over 800 EUR. When placing an order, I received a message that despite the indication, the delivery costs could not be determined and would be passed on the day after. Turned out to be an amount of almost EUR 60. In addition, part of the order was not in stock and, on top of that, extra payment had to be made for partial delivery. They wanted to give a discount on delivery costs, but the amount remained high. All the more because Brouwland offers its products for the same price through the Bol.com platform and delivery costs are included (free of charge). Also with partial deliveries. Strange matter and therefore order canceled in consultation. Payment would be refunded immediately. More than a week, two unanswered emails and a promising phone call later, I have not yet received payment. When ordering, payment must be made in advance, but Brouwland's payment morale for a refund is hard to find. Shady business.

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As a result of Brouwland's response to my review, I unfortunately have to conclude that, despite the confirmation that the refund took place yesterday, the amount has unfortunately not yet been received on my bank account one day later .....

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18/2 payment is finally received