I will be sending a survey to them as well, but as...

I will be sending a survey to them as well, but as we all know, the most that comes from those is a strongly worded morning meeting, if that.

I had an appointment to have an issue fixed. Dropped it off in the morning, received a call around 12:30 saying they assessed the problem (that was already assessed) and they would need the car till tomorrow because they didn't have time to complete it today. Our warranty expired 3,000 miles ago, but 10,000 miles ago we tried to make an appointment and was told it would be a month until we could get an appointment. I should have asked, "A month? Or 7,001 miles from now?"

Terrible service, complete lack of knowledgability when it comes to the customer or in service there of.

Sadly, another typical garage with nothing notable in the pro column.

For the record, I used to love this place back when nothing somewhat serious was wrong.

If Basil responds to this and says the typical "sorry, come in and we can take care of you" take the customer service PR strategy with a rock of salt.