The gal that I talked to today, Melody? Melanie? S...

The gal that I talked to today, Melody? Melanie? She was fantastic. I had a bunch of questions because this is my first time dealing with any student loans and she helped me understand my situation and requirements better and updated all of the necessary info that I was also calling in about. I was discouraged when I saw the 1.4 stars, but after talking with her, whatever her name might be, she put my worries to ease. Fantastic customer service. I can only hope future interactions are as successful.