Mark Zimkiewicz

Review of Sarat Ford Dealership

Oil and filter change. Appointment made for 7:30AM...

Oil and filter change. Appointment made for 7:30AM. Dropped vehicle off and let them know I was waiting for it. Also was having a problem with sunroof looked at. Service finished up at 11.30.
Disappointed with sunroof issue. Apparently truck needs new roof rails. Took delivery of vehicle at end of March. Never tested sunroof during test drive as it was raining during the entire process( was a Sunday afternoon). Surprised issue not covered under warranty, hard to believe that vehicle passed the CPO certification with this issue. Decided not to fix. Don t really use sunroof ( discovered issue by accident), dealer can fix it when I eventually trade vehicle in another year.