Joe Datagatherer

Review of VIZIO, Inc.

Spent over 13.5 hrs and over 33 phone calls facili...

Spent over 13.5 hrs and over 33 phone calls facilitating / Project Managing Vizio's "tech support" troubleshooting TV's intermittent Wifi dropout issues. I've tested and discovered their TV to use a defective Wifi chip. (Certified Network engineer with over 13 yrs experience) They refuse to acknowledge it and keep saying it's my router. 1. This is the 2nd router where the TV (the third TV they've replaced) still does not work properly. 2. Other smart TV's I've purchased dont have any wifi problems. 3. No other devices (cell phones, tablets, computers) have any wifi problems with either router. 4. When i stream Netflix through a Wifi enabled DVD player connected to the TV - it works fine...

They (Executive resolutions supervisor Jesse Dorn - of which previous "supervisor" Brent Sedgewick said "there is no higher escalation than me") finally agreed to refund, said they would contact me to pickup the TV... have not heard from anyone since... (two weeks ...). This is consistent with anything they said they would do...

Unbelievable how much time and money Vizio will put a consumer through rather than reasonably remedy the issue. Horrible nightmare. Horrible support.