Christina Kim

Review of Sterling McCall Acura

It's a shame that I have to even give this place o...

It's a shame that I have to even give this place one star to leave a review but here goes.

To start, we were looking at a 4Runner this dealership had listed at their location. We live in Denver so we made sure to get as much information from the sales person over the phone regarding the condition of the vehicle prior to committing to the car. The sales person at first interaction was very rushed and pushy. He wanted us to sign documents to agree to a price on the car before even seeing or driving it. Maybe he had too much coffee at 6pm? Who knows. But once we confirmed that they were going to perform the usual 180 point inspection for used vehicles at a brand name dealership, we waited for the results. Shortly after, our sales person told us everything checked out with inspections and it was going to be cleaned that night so it was ready for us in the morning. Easy right?

NOPE! Once my husband was able to test drive it, he noticed issues that sent the car back to their mechanics only to show there were three rather important elements that needed replacement. When we mentioned that the sales person confirmed everything checked out, he rebutted with "I meant the safety checks that are Texas standards checked out. Not the mechanical inspection." So then why tell us the car checked out as far as the safety regulations? SHADY AMBIGUOUS LANGUAGE. At this point, the dealership agreed to replace the cheapest and easiest problem which was fine by us. The other two [which included shocks and struts] they quoted around a $1,000. After doing some research on the 4Runner, I called my husband to confirm the vehicle did not have a high performance suspension system as that would be a much higher price tag confirmed by a shop near our house to replace all the necessary parts to which the sales person confirmed 'It's just the stock suspension.' I confirmed with a Toyota dealership that this model did in fact have the high performance suspension as part of the package and promptly called my husband. He began pressing the sales rep for a firm verbal confirmation that we were not dealing with this high performance suspension system, his confidence in their 25 year mechanics started to drop off saying '25 years isn't that long to know what kind of suspension system they were looking at.' SHADY AMBIGUOUS LANGUAGE. After all of this misleading information from the sales staff and 5 hours at the dealership, we walked away from the car and the entire ordeal cost us several hundred dollars for my husband to waste a day off at their dealership without any offers of transportation back to an airport.

I strongly urge anyone looking for a car to avoid this dealership like the plague. But for those of you that like having papers shoved in your face while being given the run around or having your questions completely ignored by the sales reps and the managers, then enjoy your experience with the steaming cesspool of a business that is Sterling McCall Acura in Houston Texas.