I wish I didn't have to pick a start for this inst...

I wish I didn't have to pick a start for this institution, because they shouldn't keep your diploma you worked your butt off for like a hostage!! I graduated in 2016, paid my last semester fees in January of 2017 & I'm still waiting for my diploma. I found out I have to "request" my diploma during graduation season and hope they can put my name on the list like I'm graduating AGAIN!!! THAT 'S TOTALLY RIDICULOUS TO ME!! When they took my money they should have let Madison know all my fees has been paid & mailed me my darn diploma!!! I work for a living I don't have time to spend 30-45 mins on the phone with these people who shuffle me around. If the school is reading this post, this email name is my grandson's, mines is Lisa Jones Graduated May of 2016, please send my earned diploma!