Filled out an application online for my mom, didn ...

Filled out an application online for my mom, didn t get contacted so we decided to go to the dealer on a Saturday. We talked to a lady who kept us waiting for 30 minutes to say all the banks are closed today and she can t get us approved. She said she would call us Monday with a response and guess what, no call. I m a little confused on that. I ve purchased a car three times in other dealerships, all on Saturday. Never had an issue, And what was every other customer doing there, on a Saturday? I genuinely would like to know if my thinking is wrong. Or if this woman simply didn t want to help us. I can t imagine them turning down a paying customer. I will not be returning there or recommending drivers select to any of my friends.