Richard Cane

Review of Velocity1

I'm astounded by the low quality of other reviews,...

I'm astounded by the low quality of other reviews, it's entirely opposite to my experience.

I've been living in the new Tipi building in Wembley Park since it opened in September, the ISP for the whole building is Velocity 1.

Our apartment specifically has had a complex issue with connection dropouts since we moved in, which makes streaming/gaming/downloads/calls painful.

Velocity have been monumentally helpful in resolving the issue, far better than any previous ISP I've been with. I have spoken to the same dedicated support staff member who's been nothing but helpful, courteous and most importantly to me, human.

I've had a number of visits from the same Velocity engineer (no faffing about with different people), who is also awesome. The issue has been complicated to resolve, but Velocity have great visibility of our connection issues on their end which has helped.

I think we have it sorted now and I couldn't be happier, having problems annoyed me but the support process certainly improved my mood! :D