To Whom it may concern,

To Whom it may concern,
As a veteran, I recently had to have a couple surgeries at the VA hospital.
I confess, I was somewhat concerned about how things would go. My concern was, of course, first for how I would recover and then how I would be treated.
I was pleasantly surprised.
From the time I was diagnosed, through the time I was released and even when I went back for my follow-up, My treatment was top-notch.
Dr. Jonathon Warner explained what the procedure would be. I would need two surgeries. I needed some pre cancerous cells removed from my skin and then, in a few days I had to have a skin graft by the plastic surgery team.
All together, I spent 12 days in the VA hospital in Ann Arbor in room B528
The surgical staff did a great job. They explained what would happen and when I woke up it was done.
They and the doctors came up to see and follow up with me. They stayed long enough to have real conversations with me. They asked me if I had any other questions.
I realize that they have rules and procedures to help them make sure they see all their patients. However, when they were in, talking with me, they didn't rush on to the next patient too quickly.
As for the kitchen staff, they were outstanding. In addition to being friendly, they looked after me and honored my requests for extra coffee from time to time.
I could not believe the high level of professionalism of the nurses, nurses aids and interns. My surgery was embarrassing have and to talk about. The nurses helped reassure me that it was just part of their job. None of them were ever inappropriate or unprofessional. They took excellent care of me.
I was very impressed with how soon they would come in if I hit the nurse button. I didn't have much pain, But when I did, and I called them, they did all they could to help me. I always felt that they wanted to be there. They never made me feel like I was a burden or wasting their time.
Dr. Ranganathan came in and checked on me daily I believe. In addition to dressing my skin graft, she was also very pleasant and professional.
Dr. Conkle was also very helpful and informative. I've spoke to a lot of doctors over the years. The bedside manner of the doctors in Ann Arbor is second to none.
I filled out many of the forms to say how much I appreciated a good number of the nursing staff individually but I'm sure I missed some people. I'm sorry I couldn't remember all of their names.
I am a student of leadership and I saw evidence of it throughout my stay at the V.A. Hospital in Ann Arbor.
I can not say enough good things about the way I was treated. Thank you all very much for everything you all did for me.
Most sincerely,
Steven A. Bedgood