Ed Gabe

Review of Silco fire & security

Needed a company to get me up to date on my fire s...

Needed a company to get me up to date on my fire system at my restaurant and they were the first to return my call so I went with them. What a mistake for not shopping around. After being told my original price was $235 it was bumped up well over a $1000 after the technician added on his entire 2 hours of labor and parts he tacked on. 2 weeks later the suppression system went off in my kitchen spraying fluid all over my kitchen with no explanation (no equipment turned on ) Have had the business over 10 years and never had this problem. Silco gets their hands on my equipment and now we have issues. When I called Shane the supervisor about the situation, he wasn t willing to help out at all. Basically told that it s $1200 to fill with chemical and maintenance the system. The supervisor didn t even bother to come to the business to assess the situation, just wrote me off. You would think there would be some kind of effort to retain a customer but I suppose not.