They are very professional and courteous. A little...

They are very professional and courteous. A little on the higher end of quotes/payments.

My daughter was in a single vehicle accident with my vehicle, she was covered with insurance to be driving. No injuries, however the vehicle was deemed a total loss. They sent out an appraiser, gave me a high value for the vehicle and issued the payment. The only issue I have is that I was owed an amount to replace a carseat that was in the vehicle at the time of the accident. The claims rep that was handling my case had stopped answering my calls and emails, and so I got busy and didn't really think to call and inquire. Finally my insurance broker contacted them and found out the original claims rep no longer works there. I believe they should have some sort of system to notify customers/claimants if a claim rep is unavailable. Other than that, great service!