On 2/2/2021 I called and requested 2 copies of my ...

On 2/2/2021 I called and requested 2 copies of my birth certificate to another state. I was not given an option of how I wanted the copies sent, just the cost. When I received the confirmation email, it stated I may not receive the copies until April.

I received the copies within a week but the information on the right margin was not legible - therefore the birth year was not clear. It took 2 days of calls being transferred to several people, & being disconnected a couple of times before finally getting a message to Ms. Yarbrough who in turn had the Deputy Director Mr. Byron Steele contact me. I hope to receive the corrected copies this week.