Dead Account

Review of AutoNation Toyota cerritos

Lewis in sales and his manager Jordan knew we were...

Lewis in sales and his manager Jordan knew we were chomping on the bit to buy a vehicle going through the shop. Repeated calls, and promises that we would hear from them when the vehicle made it out of their service department, all the time asking if we could leave a deposit or do anything to have first dibs on the car. WE DID NOT KNOW YOU CAN RESERVE A USED CAR AND GET FIRST DIBS ON IT using their website. So while we were waiting for a call back and update on progress, someone else reserved the vehicle. Instead of having the decency to contact us again and tell us the truth, we were left in the dark and sat in limbo for many days. Could not be more disappointed with the way this salesperson and his manager FAILED to take care of us when we could have secured the car prior to it being out of the shop. The GM Kevin promised a call back as well, and did not make the effort to tell us that the deal with another party was completed.