Janis Buikauskis

Review of Fox Valley Humane Association

Please note I don't normally review businesses and...

Please note I don't normally review businesses and this is an actual experience that aligns with other people who have been left with broken hearts.

We recently lost our rescue puppy at 9 years to bone cancer and looked to potentially adopt another dog. We went in on 3/24 to look at dogs and fell in love with a 1 year old sweetie. First people to see him since he was dropped off as he was neutered and just recovered enough to see people. We filled out our application and were informed that we were the first to do so BUT that its not first come first server basis. We left with much anticipation of finally rebuilding our family and were anxious to get a call after our application was reviewed ( Own home with 2 acres and clearly love dogs).

After calling on an updated following Monday afternoon we were told that they did no see our application but should get to it that day or Tuesday morning. We waited till Tuesday afternoon and called again. Explained that we are 2 hours away and asked if our application could be expedited - response No. Called Thursday at noon and they still had not reviewed our application! Asked if the dog is even still available and were told he is being picked up TODAY! Broken hearts and tears on our end.

**********WORD OF ADVICE, if you are too busy dealing with your dogs, review application so they can be adopted!************

FOR THOSE WHO WANT TO ADOPT
Fill out an application in advance, when they finally approve it and get back to you, THEN look at their dogs as you might actually get the one you fall in love with. BE AWARE!!! YOU ARE ADAPTING SOMEONES DOG WHO IS STILL WAITING ON THEIR APPLICATION. YOU ARE BREAKING HEARTS WHEN DEALING WITH THIS HORRIBLY RUN/STAFFED PLACE. It's not the dogs fault and they are still getting a good home, just not yours :(.

FOR STAFF, If you are nice people (You appear to be) change your process as its literally tearing apart hearts! You charge enough money and have enough sponsors to have more paid staff. You will turn out more animals to good homes which will also bring in more funds to help even more. We wont be dealing with you in the future, you can shred my application if you ever get to it.