Peter Radford

Review of Mercedes-Benz of Gatwick

Booked an appointment. Turned up. Reception burie...

Booked an appointment. Turned up. Reception buried in bowels of showroom and not seeing it approached a young man at a desk. "Good morning," from me. "You alright?" from him. Got pointed to where reception was and introduced myself. Got tutted at as didn't know whom my appointment was with. ( Hadn't been informed.) "Someone will be with you soon." Two young men going nothing much continued to do nothing much. Asked if I could look round the cars. "Yeah." Found the car I had thought of purchasing and tried to look around it, but the car wasn't powered so nothing worked. Couldn't open powered boot, or adjust electric seat etc. Twenty minutes later of being ignored I thought that if this is the Lookers Mercedes experience, with all the guff on their website about customer service, that this product is not for me. Ten times better experience at Specsavers later in the day - pity they don't sell cars. It seems the more you pay, the more up themselves the dealerships are! Good luck!