Today is our last day here and I cannot wait to ch...

Today is our last day here and I cannot wait to check out. We have stayed at 3 of their buildings on this property and it was just went from bad to horrible to I m fed up. The first building they put us in was old and dingy. We walked in and I took my shoes off, stepping on to a completely soaked carpet. It was a disgusting and smelly room so we told the front office to move us. They then put us in the Balboa building. That room had a big hole in the ceiling and am faulty air conditioner. We only stayed there one night then checked out to go to San Diego for the night. When we came back Sunday I demanded to stay in the main building which is slightly more modern and overlooks the bay. Well they hesitated to give us that room but finally did. They put us on the second floor of the Catalina building on the second floor. The ceilings are so low and the walls are so thin we couldn t sleep all night long. The person upstairs sounds like big foot, we had loud kids next door and I could hear all of their conversations. Sunday night I call in a breakfast order for Monday morning...which the person at in room dining took done and CONFIRMED with me. I wanted to good to arrive at 9 am it was supposed to be a surprise for my husbands birthday and I even asked for a candle. Guess what happened on Monday morning ? No breakfast ...they had no idea what I was taking about. The person I spoke with was very sorry and said several times that she would take care of everything she was like do you want coffee too because whatever you want I ll take care of it. 30 minutes goes by and the food arrives in a PAPER BAG lol and the bill was over $60. I m so disgusted with this place it s honestly the WORST Hyatt I ve ever stayed in. I think or this area people should get a modern room with soundproof walls and some customer service, but hey what do I know.