Julie Wang

Review of ConfirmBioSciences

Can't submit without at least 1 star. I wouldn't w...

Can't submit without at least 1 star. I wouldn't write this unless my experience with Confirm Biosciences was truly THAT bad. First, the nicotine saliva tests did not give clear results (NicAlerts). The lines were very faint. Surprising as these tests were highly recommended by another researcher. At the time, the Nicalert test was our only option. After the first batch of orders, the NicAlert was backordered twice, which caused a major delay on our project. They only provided half of our order and left us to wait for the other half. They grossly underestimated when the item would be available on more than one occasion. Months later, the company suggested a new alternative test. It was ok (except for the tedious back and forth regarding invoicing that caused even more delays). As our only option, we placed an order and paid for expedited shipping for a larger batch of the alternative tests. ON THE SAME DAY this order arrives, the backordered shipment of NicAlerts magically show up. This company and their tests cost us time (about 6 months), money, and diminished the quality of our project.