Edmond Shum

Review of Town & Country BMW

My friend leased a BMW 4 series from Town and Coun...

My friend leased a BMW 4 series from Town and Country BMW, thinking BMW being a high end luxury quality vehicle brand.. Oh was she mistaken. Twice it experienced issues, first with battery power and second with air condition unit. Worst of all, this dealership knows nothing about customer services except gives you lip services, especially the service receptionist is rude and unsympathetic, maybe she hates her job. No complimentary/courtesy car, no parts on hand, no in depth knowledge of its vehicles (all outsourced to part time mechanics ?). Why I said that ? Because the BMW was just in for scheduled maintenance few weeks ago, now the car has issue?... Luckily we don't have them servicing planes. Yikes..