Heather Nottingham

Review of The Ritz-Carlton Grand Cayman

Our stay at this Ritz-Carlton in Grand Cayman was ...

Our stay at this Ritz-Carlton in Grand Cayman was one of the best experiences I have ever had at a hotel. From the first minute we booked it the customer service was top-notch. I emailed to ask some questions about my special dietary needs and someone promptly got back to me named Selena.

A few days before our trip, a call came in from the hotel and to my wonderful surprise, it was Selena calling to check in and make sure everything was arranged for our trip. She asked when our arrival time would be at the airport and if we needed any assistance with anything else during our stay. My husband and I were blown away with how professional this all was.

When we arrived at the airport, there was a sharply dressed man from the Ritz there to greet at the people arriving who were coming to stay at the hotel and help us with our bags. Upon check-in, we were greeted by several Ritz employees who brought us free drinks, fruit punch, a cupcake for my birthday, and offer assistance!

Then, to our great surprise, Selena was there to personally greet us and escort us to our room and show us around the resort. When we arrived at our room, Selena had ordered a complimentary beautiful basket of fresh fruit (apples, bananas, kiwi, cherries, lychee, etc) and a welcome card...we felt like we were famous!

Throughout our whole stay here the service was impeccable and the food was amazing. They think of everything here from having all the towels and sunscreen already available for you at the pool, to customizing special orders for me during meal time to accommodate my food allergies. They even made me a special cake for my birthday dinner.

They left us with great parting gifts of luggage tags to remember our trip, a goodbye card, and memories for a lifetime. We will definitely be making this trip a regular part of our annual vacations and can't wait to go back again. I highly recommend you stay here as it will be magical!