Missing items. No refund. Cheap Quality

Missing items. No refund. Cheap Quality

I bought some sweaters as Christmas gifts. I paid $25-40 a piece for them WITH a 50% discount! With that price range in mind, I was expecting superior quality! To my demise, the sweaters look like they were bought from Wish or Alibaba. The fabric was cheap, thin, and the patters were painted on instead of stitched in. The sizing was off and does not look anywhere near as they appear in the pictures. The packaging was also terrible! Also, I have to pay extra just for it to leave the warehouse sooner? This doesn't even affect shipping speed!!!

I reported missing items that I purchased before Christmas. They were quick to reply and I was told to wait another 7 businesses days for it to arrive. I contacted them again but was ghosted. I sent emails, called their office, messaged them on FB - nothing! No reply. A week later I was told I should receive my full refund in 4-5 days. That 5th day is today, still nothing.

This is by far the worst online shopping experience I've had. If you are local, go support a different local clothing line. This is not worth the hassle and continuous disappointment.