Jenny Jennifer

Review of Kinex Medical

Dear Mr. Michael Buckholdt, CEO of this company:

Dear Mr. Michael Buckholdt, CEO of this company:

Your authorizations department and all the staff should be fired! Your employee in costumer service: Joyce Sandgren, should also be fired for very poor customer service follow up.

My insurance APPROVED a dme equipment. But since your staff is so lazy, they refused to do their job and obtain the auth info from the Corporate offices of my insurance.

I asked for them to contact me. Nope. they will not.

Its been almost one month to get a competent person to deal with this. My need is getting greater and due to the stress and hardship I am considering pursuing this legally, as this seems unethical and unreasonable, unfair and I feel as though I am being discriminated.

These are the basic job requirements for your Customer Service Employees from your careers web site, therefore THIS IS WHAT ALL THESE NEGATIVE REVIEWS SHOULD NOT BE HAPPENING IF YOUR EMPLOYEES WERE ACTUALLY DOING THEIR JOBS!!!

SUMMARY The role proactively answers questions and provides issue resolution as they relate to the distribution force and patient inquiries. This role will also be responsible for actively reaching out to patients using equipment to ensure a high level of customer satisfaction.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

Interact and communicate directly with distributors, sales and service representatives to facilitate standard levels of service
Provide distributor troubleshooting and issue resolution, escalate needs as situation dictates
Develop processes to effectively address and resolve routine distributor concerns
Work as an intermediary between the billing department and sales representatives
Field questions from internal Kinex departments to sales and service representatives across all distributorships
Accept and process referrals from outside vendors to appropriate business partners for fulfillment (e.g., JAS, DJO, Insurances, etc.)
Effectively communicate and document patient interactions including inquiries, comments and complaints
Make outbound calls to patients to ensure compliance and satisfaction of services
Process various daily reports
Perform other duties as assigned
QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Have a pleasant and friendly style
Complete knowledge of Kinex systems
Must be a self-starter who requires minimal supervision
Perform work accurately with an eye for detail
Must have strong analytical and problem-solving skills
Team work skills
Ability to work well with all levels of management