The pool is not open. I should of been advised bef...

The pool is not open. I should of been advised before being checked in. I had to ask about breakfast it's bagged to go. Not happy about that. My room has and scraped up tattered leather ottoman and closet door is kinda of on hinges. The beds are good. No hand soap at sink. Remote not wrapped in plastic. Shower head rusty. Not what I'd expected! Oh well. Attached photos rm 328. I would of stayed at Best Western Plus instead. Had a call from Kim the General Manager all she said is sorry, about your stay sorry the pool is closed they'll tell their staff to fix the room for others! Yes, but what about my stay, what were they going to do for me, oh only a sorry about that? They didn't offer a future free stay, a discount a gift certificate. Nope nothing! I also was charged for breakfast today on my credit card $5.25 which I didn't get and $50 pending for any things ordered, but they charge addition for breakfast which I never received. I had to call and let them know to take it off ! Bad experience all around.