We purchased EZ breeze windows and doors for our n...

We purchased EZ breeze windows and doors for our new home in early July 2019. We were told they would take about 4 weeks to come in. My sister has the same type on her patio and loves it. I still felt like 4 weeks was a bit long. I know the owner of this Sunroom franchise so I felt ok dealing with them. With an extensive career in operations with a Fortune 500 company for over 30 years I asked him to keep in the loop. I followed up in late July and was told the order was in and they are waiting for PGT and expect the shipment late August. August comes and goes. I called again and I was told the order was delayed due to a hurricane that did not have any impact on FL or my state in NC. It is now Sept 24 and I am being told that only half the shipment came in because PGT was changing the types of windows they manufacture. Now my windows will not be in till October. Well now I am going to cancel my order. My wife is fed up.

I was told by the owner that when contacts PGT he has to Email them. He does not have a rep at PGT that he can talk to. He brings in more than one million dollars a year for PGT and he is small potatoes to them. Why would someone deal with a company if they are treated like small potatoes . Not me and I would not want their product.