Stayed here for 4 nights, staff were pleasant. I h...

Stayed here for 4 nights, staff were pleasant. I had an issue with dry cleaning, though it was their fault (external company) they wouldn't compensate for the damage but the hotel stepped in. Kasen, the assistant manager handled the issue kindly and professionally. The rooms have been updated but strong old smell lingers.
I was impressed with housekeeping, when they made my room it was like I when I first arrived.
The quality of the breakfast was ok, juice wasn't fresh unfortunately but there's a wide spread.
It's a big hotel which spans across two towers if I can say and situated across an underground. Takes about 20mins to walk to Selfridges.