Brittany Burns

Review of The Phoenix Zoo

My husband and I bought two value tickets and we d...

My husband and I bought two value tickets and we didn't get to do everything that's included in the value ticket because of the lack of information upon purchasing. We purchased the value ticket because it advertised that it had everything that we were interested in doing that day for a fairly reasonable price, but we were not aware that you aren't guaranteed a spot for each of the activities even though you already paid for it. You have to go to another end of the park to "get your ticket" for the 4D film and the train ride though you got a ticket before entering the zoo. We waited in line and jumped on the train only to be told that we needed to get a ticket to ride the train... We arrived at noon and weren't guaranteed a spot until 3 PM at the earliest. By that time, we would've already left the zoo. We only did what would be general admission and then petting and feeding the stingrays, though our ticket also included the train ride and the 4D film because the wait time was ridiculous. You would think that once you get your ticket, all of the information you'd need would be presented to you at the time of purchase but you aren't. Quite confusing and frustrating.