Wow, their service has deteriorated over the years...

Wow, their service has deteriorated over the years I have gotten services with them! I was happy with their service when I bought my truck 5 years ago. Now I really want to avoid them like the ...

I got a service package with my car when I bought it second hand at Toyota Sunnyvale. So I have been going in for service for a bunch of years unfortunately. I'm so glad that's over now.

Mind you; what you are about to read is not from a one time experience, but 5 years of services getting worse and worse up to the most recent one last Thursday (03/ 30/2017)

This is not only a service factory, their quality and customer service more than sucks... They lie, of course they up-sell (though that's not really what I would complain about, that's just what a car service business has to do to make money) but they lie to up sell and that's just bad business. They also overcharge the heck out of any up sell.

One time they told me my brakes where getting low but also that my rotors where in need of repair however according to them they were so warped I needed new ones, they couldn't be just repaired... $700. When I went somewhere else to get a second opinion (as I thought it was all a bit fishy) the second opinion told me there was nothing wrong with my rotors, not warped, not even in need of any maintenance! And interesting enough, though I never addressed my rotors, Toyota Sunnyvale never mentioned them again on any service after that.

Another time they up sold me synthetic oil. Now; I like synthetic oil, it's better for your engine and it lasts twice as long. I paid $100 extra for it. First of all that is a bit steep to begin with. Second of all you would think they would make a note of that on their computer and not take out my oil the next service (as it lasts twice as long and I paid extra for it). Nope, they took it all out without asking and replaced it with their general stuff. Bye bye $100.

The most recent time I went there trumped it all. They broke a reflector on my car. Now; stuff happens, I get it. It wouldn't be a huge issue if they would just replace it. Well, they decided to lie an weasel about it, let alone replace the part. "I don't know, it must've just fell off". Right, just like that huh..?

And on top of this all you are really just treated like a number every time you go there. They are not very friendly, and they take their sweet time with their service, always go way over what they tell you it is going to take. Not only that, it just takes forever every time you come in! Their interim service takes about 4 hours!! You would think in that time they would've at least washed it for you inside and out. I mean, how can an 1.5 hour job take over 4 hours?!

Whenever you call them to ask a question about a car service or your service package; good luck trying to get your answer. They transfer you around until you get a voicemail. And they sure as h*ll won't call you back.

Over the years this all has only gotten worse. Where in the total beginning of my services with them they were "ok" (just ok, nothing more), now they are horrible. Please do yourself a favor and pass them, go over the speed limit if you need to! ;)