Tina Anderson

Review of Ameristar Casino Resort Spa St...

If you have an oversized vehicle or a trailer DO N...

If you have an oversized vehicle or a trailer DO NOT ATTEMPT this hotel. Told us we could use the overflow lot and they would come, meet us and give us a ride to check in. We called security when we arrived, as we were told to do, and was told they would be right there to pick us up. We waited and waited. We had our kids and luggage out by our vehicle. We called multiple times but no one would answer the phone with security just kept getting voicemail. Finally talked to the front desk, 45 minutes later and asked for a manager. He put us on hold just to come back and say they just told him no rides due to covid. By this time we called back to the front desk saying we would park in the valet area to unload, since it was closed, and then move our vehicle back to the lot. They told us NO. By this time we made another reservation at the Drury, loaded our kids and luggage back up and left. Very unprofessional and not worth the time.