If I could give 0 stars I would. Worst customer se...

If I could give 0 stars I would. Worst customer service I have ever had. I will never buy another step2 product. I got the run around from 2 people. I got frustrated during my conversation and raised by voice, I was not yelling or screaming as the manager said I was, got told they stopped listening to me bc their ear hurt and then they threatened to hang up on me. This is all from a "manager". I work customer services and let me tell you if I had a difficult phone call like this and I said these things I would lose my job! I am now out a big chunk of money becuase "they just don't sell replacement plastic parts". Climber was brand new was damaged during moving, son didn't even get to play on it and now it will just be waiting for trash pick up next week. I was not trying to make a warranty claim I knew it was our fault told them I would pay whatever I needed to as my son's birthday was in a few weeks. Kept telling me I needed a receipt (lost during moving don't have time play detective) to make a warranty claim, once again not trying to make a warranty claim. Was told we work with our customers but really they don't. Then I got told to try offer up or let it go to see if someone was selling one at a discount. So long story short horrible customer service and they don't help you at all unless you need hardware replaced. They have lost a customer.